1. Errors, mistakes, misunderstanding and oversight
We sincerely regret this mistake.
We are sorry for this error.
We shall take the necessary steps to avoid a repetition.
We shall take every precaution to prevent a recurrence of such a mistake.
Thank you for calling our attention to the error we made on your bill.
I particularly appreciate you mentioning that an error was made on your bill in so far as the two dinners of March 15TH were charged for twice.
We apologize for the mistake which was made in your final account.
Kindly accept our apologies for the oversight.
We wish to express our sincere apologies for the unfortunate error which occurred in the case of Mr. Brown’s reservation.
We regret the inconvenience caused in this matter and assure you that everything will be done to compensate for this error.
We regret to state that there has been a slight misunderstanding in reference to our letter of ….
2. Initial Sentences
We thank you for your letter of May 3rd, and are enclosing a booklet of our hotel
Thank you very much for your letter of 13th April and the kind enquiry for our terms.
It is with great pleasure that we learned from your letter ….that you will again spend your winter holiday at the ….
We have taken note of the contents of your letter dated 15th March. However, we cannot accept your remark as we are in no way responsible for the error.
3. Endings
First letter to prospective guest
We remain at your disposal for any further information.
We await your reply at your earliest convenience.
Kindly let me have a confirmation of this booking by the end of this month.
Assuring you of our best attention, we remain.
Kindly let us know your decision within the next few days.
We await your further instructions.
We would appreciate your reply within a week’s time, as bookings for the coming season are heavy.
I am looking forward to the pleasure of welcoming you ( personally ) to the ….
A former guest is addressed
We are looking forward to the pleasure of welcoming you back again.
With our best wishes for a pleasant journey, we are.
With kind regards to Mrs. Amstrong, and awaiting your reply.
Please do not fail to let me know if I can be of further service to you.
We thank you in anticipation for your continued patronage.
Negative reply
We regret not being able to accommodate you for the date required but hope to have the pleasure of your visit on another occasion.
We are sorry that we shall not have the privilege of welcoming you on this occasion but hope to do so at some future date.
More personal. Mostly after guest’s stay
We hope to see in the near future and again thank you for your kind recommendation.
We sincerely hope you enjoyed you stay with us and will return soon.
We hope that your visit with us was a pleasant one in every respect and trust to see you again soon.
Should you have any suggestions which you feel would help to maintain and possibly improve our standard of service, we would sincerely appreciate your advice.
4. Reservation cancelled
Thank you for informing us of the change in your plans. Your reservation for 4th May has been cancelled. We await your instructions with reference to a prospective stay in September.
We have received your email of 3rd January and sincerely regret that you will have to cancel your stay at the ….in May. We fully understand your reasons and are looking forward to seeing you again in the next future.
I regret to hear that your mother’s illness prevents you for coming to …. Thank you for informing us in time. With my best wishes for her prompt recovery, and hoping to be able to welcome you at some future date.
5. No more rooms left
I sincerely regret to have to inform you that all our rooms are booked until ….
We are sorry that we shall not have the pleasure of accommodating you on this occasion but hope to do so at some future date.
We regret that your request for the reservation of a double room finds us booked to capacity. I am disappointed at having to inform you that no more rooms are available for the period you mention.
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