Letter of Apology

Mr. ……………………

………………………..

England

Dear Mr…..

Thank you for your email dated 12 January concerning the poor service of our hotel recently.

I was extremely sorry to know that you did not experience the service that you expected. As you may have realized that our hotel was under renovation when you stayed with us and your room was the one planned to be renovated. The room you stayed in is now under renovation. I do apologize about the slow breakfast service.  If you had been able to tell us when you were still at …………….. Hotel, I could have done something for you. Your underpants could have been replaced or the value refunded if you had told us before. And about laundry attendant, I have give him a serious warning and if it happens again he will have to be terminated.

I guarantee when you stay with us again, you will get special service from us. I look forward to serving you again.

Yours sincerely,

...............................

Front Office Manager

Mr. …………………….

………………………….

Ausralia

Dear Mr ………………

The …………. Hotel is always interested to hear the comments of it’s customer and we are very grateful that you have written to us.

We are sorry that you were not served properly by the ……………..Hotel staff. We hope that you could understand that it was high season at the time you visited us so the hotel staff were not able to serve you as we would have wished. By the time you received this email, I will have given a reprimand to the staff serving you.

About the room boy, actually he was one of our trainees. We never thought that he would have behaved in such a way. We have already warned him to be more polite in handling customers.

We hope that we will continue to receive your custom and that, if you have a complaint, you will inform our staff immediately so that we can deal with the problem there and then.

Yours sincerely,

………………..

Duty Manager