Handle about missing items

Mrs…………………………

……………………………..

Austria

Dear Mrs…………………..

In reply to your email of February 18^th, we are pleased to inform you that your pocket calculator has been found on the bed under the pillow in your room number 225, and has been sent to your home address in Austria.

We are happy to have been able to be of service to you and thank you for enjoying your stay with us.

Yours sincerely,

……………………….

Housekeeping Manager

Ms. …………………………

……………………………..

Jakarta

Dear Ms. …………………

We thank you for your email of 18^th April informing us of the loss of your white gold earrings somewhere in the bathroom in room 223 of our hotel.

We have tried to make a thorough search in the room you occupied and have questioned our staff who handled the room. We are sorry that we haven’t been able to find your white gold earrings since your departure.

In this case, we can only express our sincere regret and promise if the white gold earrings are found, they will be sent to you without delay.

Yours sincerely,

……………….

Duty Manager