Replying to Inquiries

Dear Ms……………………………….
 

Re : Miss Sato

        December 30 – January 7, 2011

Thank you for your email of October 19^th informing us about the forthcoming visit of your friend, Miss Sato and her boyfriend to ………………….Hotel.

We are happy to confirm a double bed room at a daily rate of US $ 100 net Including breakfast from December 30 until January 7, 2011.

We look forward to welcoming your friend to ……………… Hotel and should there be anything else we can do to make their stay with us pleasant and enjoyable, please feel free to contact us.

Sincerely yours,

…………………………

Reservation Staff

Dear Mr. ……………………..

Thank you for your enquiry dated May 16^th, However, we very much regret that the hotel is fully booked for the week of May 31^st – June 6^th.

There might be some last-minutes cancellations, but we shall not know definitely until the end of next week. If, by then, you have not found the required rooms, perhaps you will care to contact us again, and we shall certainly do our very best to accommodate you.

We are very sorry that we can not be more helpful at the moment.

Yours sincerely,

………………………….

Reservation Staff

Dear Ms……………………..

Thank you for your email dated  April 10^th, 2011.

We are very sorry to heard that your son is ill and hope that he will get better soon.

We have, as requested, cancelled the family room reservation for the period of April 23, 24 and 25, 2011.

Yours sincerely,

…………………………..

Reservation

Handle about missing items

Mrs…………………………

……………………………..

Austria

Dear Mrs…………………..

In reply to your email of February 18^th, we are pleased to inform you that your pocket calculator has been found on the bed under the pillow in your room number 225, and has been sent to your home address in Austria.

We are happy to have been able to be of service to you and thank you for enjoying your stay with us.

Yours sincerely,

……………………….

Housekeeping Manager

Ms. …………………………

……………………………..

Jakarta

Dear Ms. …………………

We thank you for your email of 18^th April informing us of the loss of your white gold earrings somewhere in the bathroom in room 223 of our hotel.

We have tried to make a thorough search in the room you occupied and have questioned our staff who handled the room. We are sorry that we haven’t been able to find your white gold earrings since your departure.

In this case, we can only express our sincere regret and promise if the white gold earrings are found, they will be sent to you without delay.

Yours sincerely,

……………….

Duty Manager